Nabajee Privacy Policy — Your data is our responsibility
Last updated: January 2025
This page applies to users in Bangladesh.
What information is collected and why
Registration & identity data
When you create an account at nabajee, we collect your name, mobile number, email address, and date of birth. This information is required to manage your account, verify your identity, and ensure secure transactions. In compliance with applicable laws in Bangladesh, national ID information may sometimes be requested to complete the KYC (Know Your Customer) process. We only collect information that is necessary, and there is no issue if you choose not to share additional personal details. All information you provide is stored with strict confidentiality and is never sold to third parties.
- Name, mobile number & email — for account management.
- Date of birth — for age verification and 18+ confirmation.
- National ID — for the KYC process (where applicable).
Usage & activity data
When you use our platform, certain technical information is automatically collected, such as your IP address, browser type, device information, and browsing activity. This data is used to monitor platform security, detect fraudulent activity, and improve the user experience. We use cookies and similar technologies to remember your preferences and manage sessions. You can control cookies by changing your browser settings, though this may limit some functionality. We do not use any third-party advertising tracking cookies.
- IP address & device information — for security purposes.
- Session & cookies — to maintain login state.
- Usage patterns — for service improvement.
Financial & transaction data
When depositing or withdrawing funds, your mobile banking number and transaction details are recorded to help ensure account security and resolve disputes. We do not store your full bank account number or card number; only the information necessary to complete a transaction is retained. All financial data is stored in encrypted form and is subject to strict access controls. In accordance with Bangladesh Bank regulations, information on suspicious transactions may be reported to the relevant authorities. Your financial security is our top priority.
- Mobile banking number — for transaction verification.
- Deposit & withdrawal history — for record-keeping purposes.
- Suspicious transactions — reporting under legal obligations.
Data usage policy & your rights
Sharing data with third parties
Nabajee never sells or commercially discloses your personal data to third parties. However, we work with trusted technology partners who operate under strict confidentiality agreements to deliver our services. Data may be provided in response to lawful requests from competent authorities in Bangladesh under legal obligations. Necessary information is shared with payment service providers such as bKash, Nagad, or Rocket for payment processing, but this is strictly limited by defined rules. None of our service provider partners are permitted to use your data for their own purposes.
Your right to control your data
As a user in Bangladesh, you have the right to request access to, correction of, and deletion of the information we hold about you. If you believe we have stored your data incorrectly, you can submit a correction request through our support team. When an account is closed, we delete all data except what is required to meet regulatory obligations. We may periodically request verification to ensure the accuracy of your information. Please let us know about any privacy concerns you have — we are committed to responding promptly.
- Data access request — available at any time through support.
- Data correction — the right to correct inaccurate information is reserved.
- Data deletion — applicable after account closure.
Our technical measures for data protection
To protect your data, we use industry-standard encryption technology that is active for both data transfer and storage. Our servers undergo regular security audits and advanced firewalls are used to prevent unauthorized access. Passwords are never stored in plain text; they are protected using strong hashing methods. In the event of a data breach, we will notify affected users as quickly as possible. Our team is engaged in round-the-clock monitoring to ensure data protection.
To learn more or get assistance
Privacy inquiries & contact
If you have any questions or concerns about this privacy policy, please contact our support team directly. We provide assistance in Bengali and aim to resolve any privacy-related complaints within 7 business days. Any changes to this policy will be updated on this page, and users will be notified directly of significant changes. Your trust and confidence are our greatest asset, and we are always committed to protecting them. nabajee handles your data with full transparency at all times.
Email: [email protected]